Return & Refund Policy

30-day guarantee for physical products

Every physical-product order is covered by a 30-day guarantee. If something is not right, contact us within 30 days of delivery with your order number and we will help with a refund or replacement.

For approved refunds, we generally do not require customers to ship items back. We may ask for order details, photos, or other information to help verify the issue and prevent abuse.

When to contact us

Email johnny@celmastecap.com if an item arrives damaged, incorrect, materially not as described, or if the order has another issue we should review.

Digital products

Due to the nature of digital downloads, all sales of digital products are final. If you experience issues accessing or downloading your purchase, contact us and we will help resolve access issues.

Important notes

Refunds are reviewed case by case. We may refuse requests that appear abusive, fraudulent, or outside the policy window. Shipping timelines vary by product, supplier, carrier, and destination.